Complaints procedure for clients and potential clients of Flossbach von Storch AG.
The satisfaction of our investors is our number one priority. Therefore, it is important for us to give every client and potential client the opportunity to express criticism. For this reason, Flossbach von Storch AG has set up a complaints management function which you can contact if you wish to make a complaint or express criticism.
You can send your complaints by post or email to the following address or to your respective client advisor:
Flossbach von Storch AG
For further information, please refer to the document "Investor complaints procedure"
Furthermore, you have the option of using the procedure for the out-of-court settlement of complaints with the Luxembourg financial supervisory authority Commission de Surveillance du Secteur Financier (“CSSF”) (see also www.cssf.lu).
Commission de Surveillance du Secteur Financier.
Département Juridique CC
283, route d'Arlon
Fax: 00352 26 251 601
Online Dispute Resolution Platform (EU)
For the out-of-court settlement of disputes in connection with online contracts, you can also contact the EU's online dispute resolution platform at www.ec.europa.eu/consumers/odr. The following email address can be used as the contact address of FvS Invest S.A.: email@example.com.
The right to appeal to the courts remains unaffected by a dispute resolution procedure.
Collective legal redress
Investors with the status of consumers in Germany also have the possibility, under certain conditions, to participate in collective legal protection proceedings, such as model declaratory action pursuant to Section 606 of the German Code of Civil Procedure (ZPO) or in capital investor model proceedings pursuant to the Capital Investor Model Proceedings Act (KapMuG).
Additional information for investors of funds with a German ISIN:
To settle disputes with Flossbach von Storch Invest S.A., investors (consumers) of funds with a German ISIN also have the option of calling the "Ombudsstelle für Investmentfonds des BVI" (Ombudsman's Office for Investment Funds of the BVI (German Investment Funds Association)) as the competent consumer arbitration board. Disputes can be resolved here by an independent and neutral arbitrator within the framework of a dispute resolution procedure. Requests for arbitration should be sent in writing to:
Büro der Ombudsstelle des BVI
BVI Bundesverband Investment und Asset Management e.V.
Unter den Linden 42
Telephone: +49 030 6449046-0
Fax: +49 030 6449046-29
Email: firstname.lastname@example.org; www.ombudsstelle-investmentfonds.de
Consumers are natural persons who invest in funds for a purpose that cannot predominantly be attributed to their commercial or independent professional activity, i.e. who act for private purposes.