Investor rights Germany

Complaints procedure for clients and potential clients of Flossbach von Storch AG.

The satisfaction of our investors is our number one priority. Therefore, it is important for us to give every client and potential client the opportunity to express criticism. For this reason, Flossbach von Storch AG has set up a complaints management function which you can contact if you wish to make a complaint or express criticism.

You can send your complaints by post or email to the following address or to your respective client advisor:

Postal address:
Flossbach von Storch AG
Compliance Department
Ottoplatz 1
50679 Cologne
Germany
Email: compliance@fvsag.com

For further information, please refer to the document "Investor complaints procedure"

Furthermore, you have the option of using the procedure for the out-of-court settlement of complaints with the Luxembourg financial supervisory authority Commission de Surveillance du Secteur Financier (“CSSF”) (see also www.cssf.lu).

Contact details:
Commission de Surveillance du Secteur Financier.
Département Juridique CC
283, route d'Arlon
L-2991 Luxembourg
Fax: 00352 26 251 601
Email: reclamation@cssf.lu

Online Dispute Resolution Platform (EU)

For out-of-court dispute resolution of disputes in relation to online contracts, you can also refer the case to the online platform for dispute resolution of the European Union under https://ec.europa.eu/consumers/odr/.

Be advised that the online platform will be discontinued from July 20, 2025. New complaints may only be submitted until March 20, 2025.

Further information may be found under the link. The contact details that shall be given for FvS Invest S.A. are: beschwerde@fvsinvest.lu

The right to refer the case to a court is not affected by the dispute resolution procedure.

Collective legal redress

Investors with the status of consumers in Germany also have the possibility, under certain conditions, to participate in collective legal protection proceedings, such as model declaratory action pursuant to Section 606 of the German Code of Civil Procedure (ZPO) or in capital investor model proceedings pursuant to the Capital Investor Model Proceedings Act (KapMuG).

Additional information for investors of funds with a German ISIN:

To settle disputes with Flossbach von Storch Invest S.A., investors (consumers) of funds with a German ISIN also have the option of calling the "Ombudsstelle für Investmentfonds des BVI" (Ombudsman's Office for Investment Funds of the BVI (German Investment Funds Association)) as the competent consumer arbitration board. Disputes can be resolved here by an independent and neutral arbitrator within the framework of a dispute resolution procedure. Requests for arbitration should be sent in writing to:

Büro der Ombudsstelle des BVI
BVI Bundesverband Investment und Asset Management e.V.
Unter den Linden 42
D-10117 Berlin
Telephone: +49 030 6449046-0
Fax: +49 030 6449046-29
Email: info@ombudsstelle-investmentfonds.de; www.ombudsstelle-investmentfonds.de

Consumers are natural persons who invest in funds for a purpose that cannot predominantly be attributed to their commercial or independent professional activity, i.e. who act for private purposes.