The satisfaction of our investors is our number one priority. It is therefore important for us to give them the opportunity to express criticism. For this reason, Flossbach von Storch Invest S.A. has established a complaints office that can be contacted by all our funds’ investors in the event that they wish to make a complaint or express criticism.
Investors may file a complaint in the respective official language(s) of their member state. They may communicate their issues or complaints by post or by email at the following address:
Flossbach von Storch Invest S.A.
- Beschwerdemanagement -
2, rue Jean Monnet
Furthermore, you have the possibility to use the procedure for the out-of-court settlement of complaints with the Luxembourg financial supervisory authority Commission de Surveillance du Secteur Financier ("CSSF") (see also www.cssf.lu).
Commission de Surveillance du Secteur Financier.
Département Juridique CC
283, route d'Arlon
Fax: 00352 26 251 601
Online Dispute Resolution Platform (EU)
For the out-of-court settlement of disputes in connection with online contracts, you can also contact the EU's online dispute resolution platform at www.ec.europa.eu/consumers/odr. The following e-mail address can be used as the contact address of FvS Invest S.A.: firstname.lastname@example.org.
The right to appeal to the courts remains unaffected by a dispute resolution procedure.